1. Who we are and how to contact us
These Terms of Use ("Terms") govern your access to and use of the website at barterbot.ai and the BarterBot AI-powered negotiation service (together, the "Service"), operated by BarterBot Ltd, a company registered in England and Wales ("BarterBot", "we", "us", "our"). Our Companies House registration number is [REGISTRATION NUMBER]. Our registered office address is [REGISTERED OFFICE ADDRESS].
For general enquiries: hello@barterbot.ai. For data protection matters: privacy@barterbot.ai. We aim to respond to all enquiries within 5 working days.
2. Acceptance of Terms
By accessing our website or submitting a negotiation request, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service. These Terms constitute a legally binding agreement between you and BarterBot Ltd.
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.
Where we make material changes to these Terms, we will notify you by email (where we hold your contact details) and will not treat continued use as acceptance of those changes without such prior notice having been given. Non-material clarifications take effect immediately upon publication.
3. The Service
BarterBot provides an AI-powered negotiation service that acts as your agent to negotiate a better price with a seller you have identified. When you submit a negotiation request, you are giving BarterBot a limited, revocable authority to contact the seller on your behalf and to conduct negotiations with the aim of securing an improved price or terms.
BarterBot does not itself buy, sell, supply or take title to any goods or services, and is not a party to any transaction between you and the seller. Any agreement, contract or commitment reached as a result of BarterBot's negotiation is strictly between you and the seller. BarterBot makes no representation or warranty about the seller, the goods or services being purchased, or the seller's ability or willingness to honour any agreement.
BarterBot uses artificial intelligence to draft and send negotiation communications. While the AI is designed to act professionally and in your best interests, outcomes cannot be guaranteed. The seller retains the right to decline, counter or withdraw any offer at any time.
4. Your authority and responsibilities
By submitting a negotiation request, you confirm, represent and warrant that:
You are authorised to instruct BarterBot to contact the seller on your behalf, and doing so does not breach any existing agreement, non-solicitation clause or other obligation between you and the seller.
All information you provide — including seller contact details, quoted price, deal description and any supporting context — is accurate, complete and not misleading. You accept full responsibility for the accuracy of this information and any loss arising from inaccurate information supplied by you.
The seller contact details you provide relate to a genuine commercial contact and you have a legitimate basis for sharing those details with BarterBot in accordance with our Privacy Policy.
You will not use the Service to harass, mislead or make unreasonable demands of any seller, or in connection with any fraudulent, unlawful, deceptive or abusive purpose.
You will honour any agreement reached on your behalf through the Service. BarterBot is not liable for any losses arising from your failure to proceed with or honour a negotiated outcome.
5. Fees and payment
Submitting a negotiation request is free of charge. BarterBot charges a success fee only when a saving is achieved. Our fee structure is:
15% of the total saving negotiated
Minimum fee: £2.99 · Maximum fee: £199.00 per deal
BarterBot Ltd is not currently VAT-registered. All fees shown are the total amount payable. If our VAT registration status changes, we will update this section and any applicable fee display before the change takes effect.
A "saving" means any reduction in the price originally quoted to you — whether achieved through a direct price reduction, added value (e.g. extended warranty, free delivery), extended payment terms or any other financial benefit that is quantified and agreed between BarterBot and the seller at the time of the negotiated outcome. The saving is calculated on the basis of the quoted price you provided at submission.
If no saving is achieved, no fee is payable and no charge will be made. You will be shown the exact fee amount before any payment is requested. Payment is due at the time you elect to unlock your negotiated discount. We reserve the right to update our fee structure; any changes will be communicated in advance and will not apply to negotiations already in progress at the time of any such change.
Payment receipts are available on request at hello@barterbot.ai. If BarterBot Ltd becomes VAT-registered, VAT invoices will be issued automatically with each fee payment.
6. Discount ownership, assignment and redemption
When BarterBot successfully negotiates a discount on your behalf, the discount is initially held by BarterBot as part of the contractual arrangement between BarterBot and the seller. By using the Service, you agree that:
The negotiated discount is held by BarterBot pending payment of the applicable success fee. This holding arrangement exists solely to ensure BarterBot can recover its fee; it does not affect your entitlement to the discount once the fee is paid.
Upon receipt of payment of the success fee in full, all rights, title and interest in the negotiated discount — including any associated redemption code or confirmed discount offer — are unconditionally assigned and transferred to you.
Redemption codes are valid for 48 hours from the time of issue. It is your responsibility to redeem the code with the seller within this window. BarterBot accepts no liability for codes that expire unused.
Redemption codes are single-use and strictly personal to you. They may not be shared, sold, gifted or transferred to any third party under any circumstances. Any attempt to do so voids the code immediately; no refund of the success fee will be issued in such circumstances.
BarterBot is not a party to the transaction between you and the seller. The seller's obligation to honour the negotiated discount is a matter between you and the seller. While we will make reasonable efforts to assist you in the event that a seller fails to honour a valid redemption code within its validity window, BarterBot cannot guarantee the seller's performance and accepts no liability for any such failure.
7. No guarantee of outcome
BarterBot will perform the Service with reasonable skill and care in accordance with Section 49 of the Consumer Rights Act 2015. However, we make no warranty, representation or guarantee that any negotiation will result in a saving, a revised offer, or any particular outcome. The seller's decision is beyond our control.
You acknowledge that the Service is provided on a "no win, no fee" basis and that you accept the inherent uncertainty of negotiation. The absence of a positive outcome does not constitute a failure to perform the Service with reasonable skill and care.
8. Limitation of liability
The following limitations apply to the fullest extent permitted by law, subject always to the exclusions set out below. Nothing in these Terms affects any non-excludable statutory rights you have as a consumer.
BarterBot's total aggregate liability to you in connection with the Service — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the greater of: (a) the total success fees paid by you to BarterBot in the 12 months preceding the event giving rise to the claim; or (b) £100.
BarterBot shall not be liable for: any indirect, consequential, special or incidental loss or damage; loss of profit, revenue, goodwill or anticipated savings; loss or damage arising from or in connection with the seller's conduct, decisions or failure to perform; any failure or delay in performing the Service caused by circumstances beyond our reasonable control (including but not limited to third-party service outages, internet disruptions or force majeure events); or any loss arising from inaccurate, incomplete or misleading information provided by you.
Exclusions from limitation: nothing in these Terms limits or excludes our liability for: (i) death or personal injury resulting from our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the implied terms in Sections 49–53 of the Consumer Rights Act 2015 that cannot be excluded; or (iv) any other liability that cannot lawfully be limited or excluded under the Unfair Contract Terms Act 1977 or the Consumer Rights Act 2015.
9. Artificial intelligence — disclaimer and transparency
The BarterBot Service is powered by AI systems. While we take reasonable steps to ensure the AI behaves professionally, accurately and in your interests, AI systems can produce unexpected, inaccurate or suboptimal outputs. BarterBot exercises reasonable care in the design, instruction and oversight of its AI systems, but is not liable for unintended outputs provided that reasonable care has been taken.
You acknowledge that AI-generated negotiation communications may not always perfectly reflect the tone, style or approach you would personally adopt. BarterBot's negotiation methodology and AI system prompts constitute proprietary commercial information and will not be disclosed, save where required by law or by a valid Subject Access Request under UK GDPR. If you submit a Subject Access Request, we will provide you with information about automated processing affecting you in accordance with Article 15 UK GDPR.
10. Intellectual property
All content on the BarterBot website — including text, graphics, logos, interface design, software and negotiation methodology — is owned by or licensed to BarterBot Ltd and is protected by UK and international intellectual property law. You may not reproduce, distribute, modify, reverse-engineer or create derivative works from any part of the Service without our prior written consent.
The BarterBot name, logo and associated marks are trade marks of BarterBot Ltd. Nothing in these Terms grants you any licence or right to use them.
11. Acceptable use
You agree not to use the Service: to submit false, fraudulent or misleading deal information; to contact or target sellers for purposes other than genuine price negotiation; to attempt to reverse-engineer, copy or replicate BarterBot's negotiation methodology or AI systems; to circumvent, attack or interfere with the operation, security or integrity of the Service or its underlying infrastructure; to use the Service in connection with any unlawful, deceptive, abusive, harassing or fraudulent purpose; or in any way that breaches any applicable law or regulation.
We reserve the right to suspend or terminate your access to the Service immediately and without prior notice if we have reasonable grounds to believe you have materially breached these Terms, including in connection with fraud or abuse. Where suspension is imposed, we will notify you and give you an opportunity to respond unless doing so would compromise a fraud investigation or breach a legal obligation.
12. Third-party services
The Service operates in conjunction with third-party sellers, AI providers, hosting services and email delivery providers. BarterBot is not responsible for the conduct, content, products or services of any third party, including any seller with whom a negotiation is conducted on your behalf. Any links to third-party websites are provided for information only.
13. Privacy and data retention
Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you confirm that you have read and understood our Privacy Policy.
Deal records are retained for 6 years from deal close (in accordance with the Limitation Act 1980 and HMRC record-keeping requirements) and then permanently deleted. Abandoned deals are deleted after 90 days of inactivity. See the Privacy Policy for the full retention schedule.
14. Cancellation rights and refunds
Cancelling before a successful outcome: you may withdraw a negotiation request at any time before a successful outcome has been communicated to you, by emailing hello@barterbot.ai with your BarterBot reference number. No fee will be charged.
Consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs 2013): you have a statutory 14-day right to cancel a distance contract without giving a reason. However, by submitting a negotiation request and expressly requesting that BarterBot begin performing the Service immediately, you consent to the Service commencing within the cancellation period. If the Service is fully performed (a negotiation outcome reached) within that period, your right to cancel will be extinguished in accordance with Regulation 36(1) CCRs 2013. If you cancel before the Service is complete, you may be liable to pay for the proportion of the Service already performed.
Refunds after payment: once a saving has been confirmed and you have paid the success fee and received a redemption code, the fee is non-refundable, as the Service has been fully performed. If you experience a problem with your redemption code or believe you were charged in error, contact us at hello@barterbot.ai and we will investigate promptly.
Your statutory rights as a consumer, including those under the Consumer Rights Act 2015, are not affected by these Terms.
15. Complaints, disputes and ADR
If you have a complaint about the Service, please contact us first at hello@barterbot.ai with your BarterBot reference number and a description of your concern. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.
If we are unable to resolve your complaint to your satisfaction, and you are a consumer, you may be entitled to use an Alternative Dispute Resolution (ADR) scheme. We will provide details of an appropriate CTSI-certified ADR scheme upon request, or at the conclusion of our internal complaints process if the matter remains unresolved. You can find a list of approved UK ADR schemes via the Chartered Trading Standards Institute at tradingstandards.uk. For context, the EU Online Dispute Resolution (ODR) platform is no longer available to UK consumers following the UK's departure from the European Union.
Nothing in this section limits your right to bring proceedings before a court of competent jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes in our Service, practices or applicable law. The "Last updated" date at the top will reflect the most recently published version. For material changes — those that alter your rights, obligations or the nature of the Service — we will give you reasonable prior notice by email before the changes take effect, and will not treat your continued use as acceptance without that notice having been given.
17. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Subject to the paragraph below, any dispute arising out of or in connection with the Service or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings before the courts of the jurisdiction in which you are resident. If you are a consumer resident outside the UK, you may be entitled to bring proceedings in the courts of your country of residence under applicable local consumer protection law.
These Terms apply to barterbot.ai and all BarterBot services. Governed by the laws of England and Wales. For enquiries: hello@barterbot.ai